CUSTOMER REPRESENTATIVE EXECUTIVE
Modi Auto Group Private Limited
CUSTOMER REPRESENTATIVE EXECUTIVE
Modi Auto Group Private Limited
Baner, Pune
₹20,000 - ₹27,000 monthly*
Fixed
₹20000 - ₹25000
Average Incentives*
₹2,000
Earning Potential
₹27,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Basic English
Job Details
Interview Details
Job highlights
25 applicants
Benefits include: Weekly Payout, Health Insurance
Job Description
- Responsibilities: Handle inbound and outbound calls related to service appointments, follow-ups, and customer queries.
- Schedule service appointments and coordinate with the service team/workshop.
- Make reminder calls for periodic services, running repairs, and follow-up on due vehicles.
- Conduct post-service follow-up calls to ensure customer satisfaction.
- Address customer complaints and coordinate with concerned departments for resolution.
- Update and maintain customer data, service records, and call logs in CRM/DMS.
- Share feedback and service quality reports with the Service Manager.
- Promote service campaigns, AMC, extended warranty, and other value-added services.
- Ensure compliance with OEM and company processes related to customer handling.
Job role
Work location
Baner, Pune, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
English level
Basic English
Age limit
18 - 35 years
Gender
Any gender
About company
Name
Modi Auto Group Private Limited
Address
Baner, Pune, Maharashtra, India
Job posted by Modi Auto Group Private Limited
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