Customer Service Agent I

Join Ecolab’s call center in , and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

What’s in it For You:

• Enjoy non-traditional work hours that fit the schedule you need
• Be recognized for meeting goals, and secure opportunities for advancement
• Sharpen your professional business acumen
• Work for a stable, growing, global Fortune 500 company
• Comprehensive benefits package starting day 1 of employment. 

What You Will Do:

• Process 60-100 inbound calls per day
• Manage outbound calls, depending upon volume
• Must possess solid problem solving & interpersonal skills
• Handle all calls in a prompt and courteous manner
• Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
• Complete a call on screen accurately while speaking with the customer
• Process orders, literature requests, and applies information to our customers
• Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues

Candidate must reside in: CITIES/AREA

Work week and shift: DETAILS (including weekend rotation, if applicable)

Compensation package offered: DETAILS

Minimum Qualifications:

• High school qualifications or equivalent
• Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
• Experience using Customer Service software
• No immigration sponsorship available for this position

Preferred Qualifications:

• Bachelor’s degree completed or in process
• Ability to accurately type a minimum of 25 words per minimum
• Ability to interact professionally with others and work independently in a fast-paced environment
• Prior experience utilizing a multi-line telephone system
• Strong problem solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable team player
• Ability to prioritize workload and complete responsibilities on time
• Fluent in
• SAP knowledge

Experience Level

Mid Level