Customer Service Associate

Customer Service Associate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Key Responsibilities

•Process requests received to ensure that the claim details are reflected accurately on our systems and is in alignment with state and compliance requirements.•Performs moderate to complex processes that may require clear understanding of state specific-guidelines, and/or standard operating procedures•Provides effective customer service through email and standard template usage.•May be responsible for transferring knowledge to peers and other business units•Meets all performance and quality standards•Communicates complex information in writing•Expected to read, interpret, and remember communications, job aids, rules, guidelines conducive to business operations. In addition, reviewing these documents for accuracy.•Manages personal daily work condition based on business unit needs.•Participates in and assists with process improvement and solutioning meetings which may include internal as well as external teams

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Customer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Shift C (India)

Recruiter Info

Rajani Pillayrpilq@allstate.com

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Experience Level

Mid Level