Customer Service Associate - Retirement Solutions

Customer Service Associate

Skill required: Retirement Solutions - Retirement Planning Services
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation Covers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds.
What are we looking for? Excellent verbal and written communication skills Good knowledge of US Retirement Services and related Business Processes Excellent knowhow of tools used for US Retirement Services record keeping •Project Management
Roles and Responsibilities: •Ensure all project deliverables are completed timely and without escalations •Ensure optimal quality of work on project specific and assigned tasks •Actively participate and contribute to the agenda of the meetings of the assigned projects •Be vocal and approachable for all work-related activities •Project Documentation - Prepare, review, and publish project related documentation •Gain knowledge of business processes and specific to projects. Apply learning as applicable. •Stakeholder collaboration - Maintain effective communication with business users, project managers, and development teams to ensure alignment to scope of projects and priorities.