Customer Service Associate

Job Description

Designation : Customer Success Associate

Process : Inbound / Outbound ( Voice Process )

Location: Pune, Maharashtra

About the Role:

We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support

teams For Voice Process. Whether you're a fresher or an experienced professional, if you

have excellent communication skills and a passion for customer service, we'd love to hear from

you!

Position: Sales / Insurance Advisory / Customer Support

Roles and responsibilities:

● working effectively in a fast-paced environment

● Using assigned software and tools to manage customer interactions and data

● Adhering to company policies and procedures

● Maintaining a professional and courteous demeanor at all times

● Providing information about insurance products

● Processing insurance applications or claims

● Answering customer questions about insurance policies

● Handling inbound and outbound calls (depending on LOB)

● Answering customer inquiries and resolving issues related to sales, insurance, or

general product/service information

● Providing accurate and timely information to customers

● Troubleshooting problems and guiding customers through solutions

● Maintaining records of customer interactions

● Escalating unresolved issues to the appropriate department

What We Offer:

Salary: Fresher 25,000 CTC & Experience up to ₹40,000 CTC (based on last

drawn) + Incentives

Location: Pune, Maharashtra

Qualifications: Graduate in any field

Interview schedule: Monday to Saturday, 10 AM to 5 PM