Customer Service Assurance and Customer Service Activation
Tata Consultancy Services (Tcs)
Customer Service Assurance and Customer Service Activation
Tata Consultancy Services (Tcs)
Pune
Not disclosed
Work from Office
Full Time
Min. 1 year
Job Details
Job Description
Customer Service Assurance and Activation (CSA&CSF)
TCS [Pune] hiring for the role of [Customer Service Assurance and Customer Service Activation (CSA&CSF)]
Job Summary:
Role : Customer Service Assurance and Customer Service Activation (CSA&CSF)
Experience : 1 to 5 years
Job Location : Pune
Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
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[Customer Service Assurance and Customer Service Activation (CSA&CSF)]
Responsibilities / Expected Deliverables:
• Candidate should have 3 + Years’ experience in Telecom/ ISP Industry in Client Management.
• Communication must be good to communicate with end customers & internal stake holder
• Candidate should have basic knowledge in Telecom and network.
• Candidate should have excellent written and verbal communication.
• Coordination skill is mandatory to complete the delivery/task assigned within SLA
• Willing to work in 24*7 & Night shift will be provided based on the requirement.
• Good knowledge in MS Office
Desired Competencies (Technical/Behavioral Competency):
Must-Have Skills:
• Good communication
• 3 + Years’ experience in Telecom domain
Good-to-Have Skills:
• Understanding on Networking
Preferred Specializations:
1. Good communication
2. Customer Coordination
3. Basic Telecom Networking Knowledge preferred
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Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
· Step 1: Visit https://ibegin.tcs.com/iBegin/
· Step 2: Click to login.
· Step 3: Click New user (Register with us).
· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
· Step 5: Once completed, your EP ID would be generated which starts from EP202XCNXXXX.
· Step 6: You will receive the EP ID on your personal e-mail ID.
Job role
Work location
Pune
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Tata Consultancy Services (Tcs)
Job posted by Tata Consultancy Services (Tcs)
This job has expired