Customer Service Executive - Motor Finance

Tata Capital Finance Ltd

Pune

Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

Customer Service Executive - PV Finance - Motor Finance - Sales - Pune - Mayfair Towers - CSE

Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction

Key Accountabilities:

Lead Generation

  • Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

  • End to end customer relationship management including explaining product offerings and resolving sales queries
  • Cross-selling product offerings to customers
  • Educates customer with information to build their understanding of issues and capabilities
  • Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

  • Maintaining relationship with assigned dealer

Deal Processing 

  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
  • Internal Stakeholder Management
  • Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:  

  1. Units Disbursed 
  2. 1st EMI Resolution
  3. RC Collection
Qualification: Any Graduate
Experience: 0-2 years’ work experience only in Vehicle Sales  

Skills & Competencies

Functional Competencies

  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge 
  • Analytical Skill  
  • Product Knowledge

Behavioural Competencies

  • Execution Excellence
  • Customer Centricity

 

 

Job role

Work location

Pune, Pune - Mayfair Towers, 204, MAYFAIR TOWERS, 2ND FLOOR, KB JOSHI PATH, WAKADEWADI, SHIVAJINAGAR, PUNE MAHARASHTRA., India

Department

Sales & BD

Role / Category

BD / Pre Sales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

Tata Capital Finance Ltd

Job posted by Tata Capital Finance Ltd

Apply on company website