Purpose of the role: 

• To ensure high quality delivery of all banking services and products to our clients in a fair and transparent manner.

Key Responsibilities: 

1. Handle front office branch operations  (Teller/Customer Service) and ensure smooth running of the branch.
2. Ensure compliance to banking guidelines, quality framework and audit requirements. Handling of  all cash/ non-cash transactions and posting of entries in the system in a timely and error-free manner.
3. Keep updated on all the relevant bank policies and regulations. Safe custody of all stationery, account kits, cheque books, forms etc and timely updation of all relevant registers.
4. Compliance with KYC, AML, audit and other regulations in all branch banking operations. Cross-sell of savings and investment products to clients to meet branch objectives. Delivery of high standards of customer service and relationship management to clients to enable retain them.