Customer Success Associate

📍 Office No 1501, 1508, Nyati Enthral, Sr. No. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014

Role: Customer Success Associate

Work Mode: Work from Office

Nature of Account: Domestic

Department: Insurance (Health, Motor & Life)

Shift: Rotational Shift (Day shift for females up to 8 PM; Rotational for males)

Working Days: 6 days/week

Position Overview:

We are looking for enthusiastic and customer-centric individuals to join our growing Customer Success team. As a Customer Success Associate, you will play a key role in advising and guiding customers towards the most suitable insurance products, including Health, Motor, and Life insurance. This is a great opportunity for both freshers and experienced professionals with a passion for customer engagement and a knack for sales.

Key Responsibilities:

·        Make outbound calls to interested leads and guide them through appropriate insurance solutions.

·        Build a deep understanding of customer requirements and match them with relevant insurance products.

·        Maintain high levels of customer satisfaction and handle customer concerns with professionalism.

·        Meet and exceed daily/weekly/monthly performance targets.

·        Maintain accurate records of customer interactions and follow-ups in internal systems.

·        Stay up to date on insurance products, features, and market updates.

Eligibility Criteria:

·        Education: Graduate in any discipline.

·        Experience: Open to both freshers and experienced candidates.

Preferred: Experience in insurance and a flair for sales is a plus.

·        Languages Required: Fluent in English and Hindi.

·        Communication Skills:

o   Excellent verbal and written communication in both languages.

o   Must be free from MTI (Mother Tongue Influence) and RTI (Regional Tone Influence).

o   Strong grammar and pronunciation skills are a must.

Salary:

·        Freshers: Up to ₹20,000 CTC

·        Experienced Candidates: Up to ₹30,000 CTC (Based on last drawn salary)

Recruiter Name- Shahida -WhatsApp: 8939686388