Customer Success Associate

Hazzten Edutech Private Limited

Kharadi, Pune

₹25,000 - ₹31,000 monthly

Fixed

25000 - ₹31000

Earning Potential

31,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

140 applicants

Job Description

Job Title: Customer Success Associate


Line of Business (LOB): Insurance

Work Mode: Work from Office


Job Summary:


We are seeking dynamic and customer-oriented individuals for the position of Customer Success Associate in our Insurance vertical. This role is based out of our Pune office and involves ensuring exceptional customer experiences while managing various client interactions. Open to both freshers and experienced professionals, especially those with a background in insurance or sales.


Key Responsibilities:


•⁠ ⁠Handle customer queries and provide accurate information in a professional manner.

•⁠ ⁠Ensure clear, fluent communication in English and Hindi, with no Mother Tongue Influence (MTI) or Regional Tone Influence (RTI).

•⁠ ⁠Deliver high-quality customer service by addressing grievances and inquiries.

•⁠ ⁠Maintain grammatical accuracy and clear pronunciation throughout interactions.

•⁠ ⁠Contribute to operational efficiency and support client needs as per business requirements.

•⁠ ⁠Work collaboratively with the operations and client teams to enhance customer satisfaction.


Required Skillset:


•⁠ ⁠Excellent verbal communication in English and Hindi.

•⁠ ⁠Strong command over grammar and pronunciation.

•⁠ ⁠No MTI (Mother Tongue Influence) or RTI (Regional Tone Influence).

•⁠ ⁠Professional and courteous approach with problem-solving skills.


Qualifications:


•⁠ ⁠Graduate in any field (mandatory).


Languages Required:


•⁠ ⁠English (E)

•⁠ ⁠Hindi (H)

•⁠ ⁠Marathi (M)


Interview Process:


1.⁠ ⁠HR Round

2.⁠ ⁠Versant 6 Certification (Mandatory)

3.⁠ ⁠Written Assessment

4.⁠ ⁠Operations Round

5.⁠ ⁠Client Round


Experience:


•⁠ ⁠Open to both freshers and experienced candidates.

•⁠ ⁠Preferred: Prior experience in insurance, customer service, or sales.

Location:


Office Address:

Office No 1501, 1508, Nyati Enthrall,

Sr. No. 12/1A, Mundhwa-Kharadi Bypass,

Kharadi South Main Road,

Kharadi, Pune, Maharashtra 411014


Salary:


₹25,000 – ₹31,000 CTC


Work Schedule:


•⁠ ⁠Rotational Shifts (6 working days per week)


  

Females: Day shifts only, up to 8 PM

Males: Fully rotational shifts

Job role

Work location

Kharadi, Pune, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Past role/category experience

Customer Support - Non Voice / Chat, Customer Support - Service Delivery, Customer Support - Operations, Customer Success, Customer Support - Non Voice, Customer Support - BPO / Voice / Blended

Skills

Blended process, Communication, English proficiency, Non-Voice Process, Voice Process, Non-Voice/Chat Process

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Marathi, Hindi

Age limit

18 - 40 years

Gender

Any gender

About company

Name

Hazzten Edutech Private Limited

Address

Kharadi, Pune, Maharashtra, India

Job posted by Hazzten Edutech Private Limited

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