Customer Success Associate
Hazzten Edutech Private Limited
Customer Success Associate
Hazzten Edutech Private Limited
Kharadi, Pune
₹25,000 - ₹31,000 monthly
Fixed
₹25000 - ₹31000
Earning Potential
₹31,000
Job Details
Interview Details
Job highlights
Urgently hiring
140 applicants
Job Description
Job Title: Customer Success Associate
Line of Business (LOB): Insurance
Work Mode: Work from Office
Job Summary:
We are seeking dynamic and customer-oriented individuals for the position of Customer Success Associate in our Insurance vertical. This role is based out of our Pune office and involves ensuring exceptional customer experiences while managing various client interactions. Open to both freshers and experienced professionals, especially those with a background in insurance or sales.
Key Responsibilities:
• Handle customer queries and provide accurate information in a professional manner.
• Ensure clear, fluent communication in English and Hindi, with no Mother Tongue Influence (MTI) or Regional Tone Influence (RTI).
• Deliver high-quality customer service by addressing grievances and inquiries.
• Maintain grammatical accuracy and clear pronunciation throughout interactions.
• Contribute to operational efficiency and support client needs as per business requirements.
• Work collaboratively with the operations and client teams to enhance customer satisfaction.
Required Skillset:
• Excellent verbal communication in English and Hindi.
• Strong command over grammar and pronunciation.
• No MTI (Mother Tongue Influence) or RTI (Regional Tone Influence).
• Professional and courteous approach with problem-solving skills.
Qualifications:
• Graduate in any field (mandatory).
Languages Required:
• English (E)
• Hindi (H)
• Marathi (M)
Interview Process:
1. HR Round
2. Versant 6 Certification (Mandatory)
3. Written Assessment
4. Operations Round
5. Client Round
Experience:
• Open to both freshers and experienced candidates.
• Preferred: Prior experience in insurance, customer service, or sales.
Location:
Office Address:
Office No 1501, 1508, Nyati Enthrall,
Sr. No. 12/1A, Mundhwa-Kharadi Bypass,
Kharadi South Main Road,
Kharadi, Pune, Maharashtra 411014
Salary:
₹25,000 – ₹31,000 CTC
Work Schedule:
• Rotational Shifts (6 working days per week)
Females: Day shifts only, up to 8 PM
Males: Fully rotational shifts
Job role
Work location
Kharadi, Pune, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Past role/category experience
Customer Support - Non Voice / Chat, Customer Support - Service Delivery, Customer Support - Operations, Customer Success, Customer Support - Non Voice, Customer Support - BPO / Voice / Blended
Skills
Blended process, Communication, English proficiency, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Marathi, Hindi
Age limit
18 - 40 years
Gender
Any gender
About company
Name
Hazzten Edutech Private Limited
Address
Kharadi, Pune, Maharashtra, India
Job posted by Hazzten Edutech Private Limited
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