Customer Support Executive

Role & responsibilities

• Manage outbound calls in a timely manner
• Follow communication scripts when handling different topics.
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
• Keep records of all conversations in our call center database in a comprehensible way.

Preferred candidate profile

• Previous experience in a customer support role (0-6 months)
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Ability to multi-task, set priorities and manage time effectively.
• Ability to work as part of a team.
• Written and verbal communication skills.
• Age limit: 20-45 years