Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat with empathy and professionalism.
• Actively listen to customer needs and identify opportunities to provide tailored solutions and support.
• Take the initiative to identify and resolve customer issues before they escalate.
• Collaborate with team members to improve service processes and share insights.
• Provide feedback and suggestions to enhance the customer experience.
• Maintain accurate records of customer interactions, sales activities, and follow-ups.
• Contribute to a positive team environment by being open to feedback and supporting colleagues.

Qualifications:

• Bachelors in any stream with 0-2 years of experience in customer support or a related field.
• Strong communication skills with an emphasis on active listening.
• A friendly, approachable attitude with a customer-first mindset.
• Proactive problem-solving skills and the ability to remain calm under pressure.
• Familiarity with customer support software like Freshdesk, FSM and tools is a plus.
• Proficiency in MS Office (Excel, Word, PPT, etc)
• Should have knowledge about FSM, Freshdesk, Ticketing System.
• Fixed shift (day shift), work from Pune office.
• 6 day work week with rotational week-offs.