Customer Support Executive

2 of 2,9Work Mode: Work from Office

Shift: US Shifts (6:30 PM – 3:30 AM IST)

Experience: Fresher to Experienced (International Voice – BPO)

Education: Minimum HSC (12th Pass) / Undergraduate / Graduate

Age Limit: Up to 44 years

Job Description: We are hiring Customer Support Executives for an International Voice Process catering to US customers. This is a voice-based BPO role involving both inbound and outbound customer interactions. The ideal candidate should have strong communication skills and a customer-focused approach.

• Key Responsibilities:Handle customer queries through international voice calls (US process).
• Provide effective and timely resolutions to customer issues.
• Ensure high levels of customer satisfaction and service quality.
• Accurately document customer interactions and update internal systems/CRM.
• Meet performance metrics such as AHT, call quality, and resolution targets.
• Communicate fluently in English with professionalism and clarity.
• Required Skills & Qualifications:Freshers are welcome to apply.
• 1+ year of experience in an international voice process (BPO) is an advantage.
• Excellent verbal communication skills in English.
• Willingness to work in night shifts (US timezone).
• Basic computer knowledge and familiarity with CRM tools.
• Strong problem-solving and customer-handling skills.
• Salary Details:0–6 months International Voice Experience:
• Up to ₹3.5 LPA CTC (Approx. ₹26,650/month) + Incentives
• 12–18 months International Voice Experience:
• Up to ₹5 LPA CTC (Approx. ₹33,650/month) + Incentives
• Above 18 months International Voice Experience:
• Up to ₹5.5 LPA CTC (Approx. ₹37,400/month) + Incentives
• Perks & Benefits:Fixed salary plus performance-based incentives
• International work exposure
• Career growth opportunities
• Training and development support
• Professional work environment