SAP Order to Cash Delivery Lead

Delivery Lead IT - SAP Order to Cash

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Delivery Lead IT - SAP Order to Cash

Location(s)

Pune

Job Description

Key Responsibilities:

Changes, enhancements and projects

• Engage with business and IT stakeholders to gather, analyze, and document business requirements for Order to cash process.
• Prepare functional specifications for custom developments (RICEFW) and coordinate with ABAP/technical teams.
• Configure and support SAP SD processes including order-to-cash, pricing, billing, shipping, and logistics execution.
• Collaborate with cross-functional teams on system integration, data migration, and interface design development,
• Prepare test scenarios, scripts, and support SIT/UAT cycles.
• Drive system testing (SIT, UAT), defect management, and support data migration & cutover activities.
• Provide go-live support and hypercare, ensuring smooth transition to business operations.
• continuous service improvement for SD modules and integrations.
• Lead lifecycle management for SD solutions—upgrades, patches, archiving strategies, and audit readiness.

Business Relationship Management

• Act as strategic IT partner to Global Sales, Customer Service, Logistics, and Commercial Operations to understand business needs and drive IT enablement.
• Collaborate closely with Salesforce, ServiceMax, and MDM teams to ensure integrated quote-to-cash and order-to-cash processes.
• Facilitate workshops and business reviews to gather new requirements, support capability mapping, and prioritize change initiatives.
• Enable dynamic sales execution through system-supported pricing, discounting, shipping, and invoice processing functionalities.

Innovation, Automation & Transformation

• Identify opportunities for automation in areas like order processing, delivery scheduling, returns, pricing adjustments, and credit management.
• Standardize and harmonize global SD processes across business units and geographies using SAP ECC capabilities and adjacent systems.
• Enable integration with Salesforce, ServiceMax, and logistics platforms through middleware (Boomi) to ensure seamless data flow.
• Champion reporting and analytics capabilities to improve order visibility, fulfillment cycle times, and sales performance tracking.

Vendor & Partner Management

• Manage vendor relationships for SAP SD-related support, enhancements, and delivery across AMS and project partners.
• Govern external teams through structured SLAs, project governance, regular reviews, and issue escalation protocols.
• Ensure vendors comply with IT standards, security, and global sales operational practices.
• Keep pace with industry trends, SAP roadmap (including S/4HANA SD developments), and best practices to future-proof the SD landscape.

• Basic Qualifications

Required Qualifications & Experience

• Bachelor’s or Master’s degree in Computer Science, Business, Information Systems, or related field.
• 8+ years of SAP SD experience, with deep expertise in SAP SD module & related SD processes.
• At least one end-to-end SAP SD implementation experience is a must, with proven track record of working on projects, implementations, or enhancements in SD areas.
• Proven experience managing global order-to-cash processes and integrating SAP SD with systems like Salesforce, Servicemax, and MDM.
• Deep understanding of sales functions including customer order management, pricing, Credit management, Batch management, logistics execution, shipping, returns, credit/debit note processing.
• Strong knowledge of logistics execution, including inbound/outbound delivery, transportation, handling unit management and parcel tracking.
• Experience with integration platforms (e.g., Boomi) for real-time and batch integrations across systems.
• Exposure to SAP S/4HANA Sales (SD) innovations such as business partner setup, condition contract management, and Fiori applications is preferred.
• Strong analytical and problem-solving skills, with the ability to work independently and engage directly with global business stakeholders.

Preferred Characteristics

• Sense of urgency, proactive and have good functional and technical understanding
• Exceptional stakeholder management skills, with experience engaging Sales, Customer Service, Supply Chain and Operations Leadership
• Lead vendor team in achieving high-performance across responsibility area
• Foster a culture of accountability, collaboration, innovation, and customer focus.
• Eger to learn and take up new challenges

Experience Level

Senior Level