Deputy Manager - Human Resources (US Recruitment)

Deputy Manager - HR - REF90347F- US Recruitment (US Shift)

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Process - Inframark HRODeputy Manager –Key Accountabilities:• Supervise the overall functioning of HR and Talent Acquisition functions.• Implement changes impacting HR. Recruitment & Compensation processes including testing, documentation and training the team.• Identify and interpret client skills needs.• Establish, maintain, and promote working relationships with internal and external stakeholders.• Maintain communications with clients, employees, and vendors in an efficient and timely manner.• Plan & prioritize Teams workload to delivery in accordance with agreed schedules.• Ensure accurate and timely processing in accordance with procedures & client requirements.• Act as a client focal point and maintain regular client/internal communication.• Handle weekly client calls as lead from WNS. • Preparation of weekly/monthly dashboards • Handle People issues and manage the performance engagement.• Enables the team’s efficient use of file sharing technologies and ensure process documentation and SOPs are developed and kept current.

Qualifications

Qualifications and Personal Attributes: • Understanding of HR processes and experience managing similar teams for US clients• People management skills including mentoring the team. • Should have managed a team 15-20 people. With minimum 3 years experience in leadership role• Stakeholder Management skills both with the client • Building effective relationships with clients, staff, partners, leaders• Experience in managing multiple vendor partners.• Strong organizational skills and excellent attention to detail.• Strong interpersonal and problem-solving skills.• Hands-on with Excel, PPT, other MS office tools, and other presentation tools • Analytical and Logical Thinking• Graduate (Any Stream)

Experience Level

Mid Level