Deputy Manager - Operations

Deputy Manager - Operations - REF88818I

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

36 Months Experience in Current RoleHe / She should be able to conduct process trainingExperience in managing Shipping & LogisticsIn-depth knowledge of Incident ManagementShould ensure client deliverables are achievedProactively managing & enhancing performance of the team based on the SLAGuide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the teamExperience in Managing client escalations/feedbacks effectivelyDrive team performance, KPI management, Absenteeism, Attrition managementExperience in Planning & managing workforce, TAT, SLAs and productivity under high pressure environmentDriving Quality & Efficiency projects, brainwaves within the teamsExperience in Talent identification from associates and grooming them for next levelGraduate with Fluent in English and TeluguBased and willing to manage VizagImplementing corrective action as and when required ensuring client requirements are honored & met CapabilitiesAttention to detailsPresentation & communication skills.Sense of responsibilityMethodical thinking. Knowledge/QualificationsGraduateLogistics Process Knowledge – Preferable

Qualifications

Graduate

Experience Level

Mid Level