Deputy Manager - Process Training (RTR/Record to Report/General Ledger Accounting/Real Estate Accounting) - Pune - Magarpatta - SEZ - REF76048O

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

 Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU

 Take direction from training lead and execute deliverables

 Design process training plans with inputs from client SMEs

 Conduct training sessions for identified gaps and process betterment

 Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.

 Set-up daily/weekly huddles with trainees to track progress and resolve any issues

 Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations

 Develop training interventions based on TNI for existing employees

 Review and revise the standard operating procedures periodically or as agreed with the client

 Ensure robust update management process is deployed and followed

 Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)

 Preparing, publishing and maintaining various training reports and dashboards

Qualifications

Graduate with sound domain knowledge in R2R, preferably real estate industry.

Experience Level

Mid Level