E-Commerce Executive

Role Purpose: Keep daily online orders running smoothly. Make sure products are listed correctly, orders are packed fast and clean, and returns are handled without mistakes.

Key Responsibilities

Order Dispatch

- Pick, pack, and ship all daily orders on time.

- Use correct packing for yarn (clean, safe, no damage, no mixing of colours).

- Generate labels, invoices, and update tracking.

Inventory & Returns

Check, record, and organise stock.

- Handle returns: inspect items, restock, update system.

- Report low-stock items.

Product Listings

- Create and update product listings (photos, price, description, variants).

- Ensure all listings are correct, clean, and follow brand style.

- Upload new products fast.

Platform Management

- Manage orders and listings on Shopify + marketplaces (if any).

- Fix listing errors, SKU mistakes, and stock mismatches.

Customer Coordination

- Share tracking details when needed.

- Basic support for order issues (wrong item, delay, return query)

Skills Needed

Quick worker, detail-oriented.

Basic computer skills.

Experience with Shopify or other e-commerce systems (preferred).

Should understand yarn colours, variants, and basic craft items (bonus).

Responsible, organised, clean at work.