Elite Relationship Manager-BRANCH BANKING-Branch Banking

Elite Relationship Manager – Household
KRAs:
 Develops new and expands existing High Net worth Customer relationships for liabilities (SA driven) and commercial assets
 Sources new bank customers through external individual efforts and acquisition channel
 Ensures high levels of customer service orientation and application of bank policy.
 Cross-sells bank products to existing set of branch customers, which are mapped
 Informs customers of new products or product enhancements further to expand the banking relationship.
 Plans and conducts special sales initiatives and events for prospective and existing clients.
 Coordinates with other group companies to provide seamless access to other products.
 Maintains complete relationship record for assigned customer accounts.
 Tracks customer complaints/queries and turnaround times for customer satisfaction
Desired Candidate Profile:
 Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service.  Very good understanding of Commercial Assets like CC, OD, TL, Export Finance  Understanding of Mutual Funds and Insurance is an added advantage
 Graduate 4 - 6 years of experience
 Post Graduate - 2 -4 years of experience
 Customer orientation
 High energy levels with a motive to succeed