Site Reliability Engineer

Engineer, AS

Job Title: Engineer, AS

Location: Pune, India

Role Description

• The SRE Engineer acts as SRE Engineer  within Survelliance  product family, maintains an end-to-end view of the application and infrastructure landscape, and manages service delivery to our consumers based on agreed Service Level agreements.
• The specialist automates and implements technical solutions in response to business problems and with the full ownership of Production platforms, you will make sure to ensure environment stability, expeditious and timely resolution of Production issues, drive continual service improvements and perform key stakeholder's management.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Build up technical subject matter expertise for a suite of applications within Deutsche Bank including business flows, the application architecture, and the hardware configuration
• Resolve Incidents and service requests submitted by the application end users & escalate any issues that cannot be resolved to L3.
• Conduct real time monitoring to ensure application Service Level Agreements are achieved and maximum application availability & building the monitoring capabilities.
• Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third-party systems / data providers and vendors
• Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs
• Actively pursue service improvements and efficiencies in the applications / processes that lead to increased production stability and customer satisfaction, respectively

Your skills and experience

Strong understanding of technologies as under:

• Strong proficiency in Python or Java
• Experience with GCP cloud platforms
• Good understanding of GCP GKE, Secret Management, Big Query , Airflow monitoring & Data Proc
• Exposure to building monitoring dashboard on reporting tool such as Looker or Tableau
• Familiarity with containerization technologies (e.g., Docker, Kubernetes).
• Experience with monitoring and alerting tools (e.g., Prometheus, Grafana, Datadog, New Relic, Splunk).
• Experience with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps).
• Understanding of networking fundamentals (TCP/IP, DNS, HTTP, Load Balancing).
• Familiarity with database technologies (e.g., SQL, NoSQL).
• Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedure.
• Works with Delivery Services eg (Fabric, Infrastructure) on improvements to service availability and resilience
• Continual Service Improvement activities
• Disaster Recovery Planning & Testing
• Second line of defence for Incident Management - gathering data for investigation and identification of root cause through to resolution
• Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment
• Engage in the development and implementation of the tools and best practices needed to provide effective support
• Ensure Capacity Management and Knowledge Management are utilized to aid proactive and reactive support
• Strong analytical skills.
• Proficient communication skills.
• Fluent in English (written/verbal).
• Ability to work in virtual teams and in matrixed organisations.
• Excellent team player and open-minded approach
• Keeps pace with technical innovation.
• Ability to share information, transfer knowledge and expertise to team members.
• Strong experience providing hands on Information Technology support and interacting with application end users.
• Experience in investment bank, financial institution or large corporation will be beneficial

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.