Engineer I - Global Event & Incident Management

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. 

Role Purpose:

The Engineer I - Global Event & Incident Management plays a critical role in maintaining the stability and reliability of IT services. They focus on incident management, ensuring timely resolution of unplanned interruptions and malfunctions. Their primary goals are to restore services efficiently and report major system issues to upper management.

What will you do?

•Monitor key performance metrics and availability of enterprise IT Infrastructure. • Monitor alerts related to various Infrastructure environments – VMware, storage, networks, databases, OS (Windows, Linux)

• Major Incident Facilitation by opening P1 bridge call, engage technical teams, stakeholders as needed.

• Provide timely, accurate, and effective communication on service impacting alerts & Perform capacity analysis and report all bottlenecks to ITSM /technical teams

.• Reporting - IT Infra Snapshot report, P1 trend analysis, Alert analysis, Device Availability

• Alerts configuration, maintenance, upgrade, vulnerability mgmt., administration & vendor coordination for various monitoring tools.

Knowledge, Experience & Skills -

•This position will be responsible for Enterprise IT Infrastructure Monitoring, Alert Management, P1 Incident Management, Stakeholder communication & Capacity Management.

• The focus will be on Monitoring and Event Management, Incident Management, Problem Management, Change Management, Availability, Capacity, Performance Management & Reporting in line with Accelya´s global business strategy, values, and missions.(Please note minimum 1 year of exp is required)

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Experience Level

Mid Level