ServiceNow Associate Consultant

Executive-KDNI

• Candidates should have prior working experience in ServiceNow Implementation projects only (Not enhancements, Managed services)
• Minimum 2 years of hands-on experience with ServiceNow implementation projects (excluding managed services and minor enhancements).
• Working knowledge of one or more ServiceNow modules/applications (ITSM, HRSD, CSM, GRC, SecOps etc.).
• Understanding of ITIL framework and IT service management concepts.
• Strong scripting and technical skills in ServiceNow platform customization (business rules, client scripts, flows).
• Familiarity with Agile Scrum methodology and ability to deliver in sprint cycles.
• Strong communication and collaboration skills to work effectively in a team environment.
• Eagerness to learn, innovate, and contribute to practice growth.
• Ability to handle multiple tasks in a dynamic project environment.

• The ServiceNow Associate Consultant will join the high performing ServiceNow implementation team, this team works only on ServiceNow implementation & transformation projects.
• Collaborate with the ServiceNow implementation team to deploy and configure ServiceNow applications based on client requirements.
• Participate in Agile Scrum ceremonies (sprints, stand-ups, retrospectives) and complete assigned user stories, scrum tasks, and test cases.
• Assist in developing technical solutions on the ServiceNow platform and help customize modules including ITSM, HRSD, GRC, CSM, SecOps etc.
• Develop, test, troubleshoot, and document ServiceNow configurations, business rules, client scripts, workflows, and integrations.
• Follow ServiceNow best practices, coding standards, and governance processes. Work collaboratively with team members to deliver high-quality solutions on time.
• Continuously update skills and knowledge of ServiceNow products and ITSM processes. Support knowledge sharing and documentation for internal teams and clients.
• Engage with stakeholders and contribute to team goals, ensuring customer-focused service delivery.

Experience Level

Executive Level