Executives

• Create Correspondence and send Letters using the Email process to insured, claimant and service provider as per the process requirements 

• Create activity and tasks for reviews before sending the letters 

• Review and research payments information before issuing the payment 

• Manage complex claims processing functions, including process vendor payment 

• Utilize related systems and technology proficiently to streamline processes. 

• Evaluate the impact of new releases, procedures, and suggestions. 

• Identify and address system errors, program malfunctions, workflow inefficiencies, or processing improvements by liaising with team leaders or supervisors. 

• Assist quality auditors as required and undertake additional responsibilities as assigned. 

• Communicate with handler for any clarification/authorization, if required