Senior Finance & Accounting Administrative Assistant

F&A Senior Admin Assistant

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Description

The role is responsible for providing high-quality support to both internal and external customers, ensuring that customer expectations are consistently met and exceeded. The ideal candidate will demonstrate a proven ability to work collaboratively while also being capable of operating independently. This position requires flexibility, strong ownership, and a willingness to work extended hours when business or process demands require.

Key Competencies

• Cooperative, approachable, and customer-focused attitude

• Conscientious, enthusiastic, and detail-oriented

• Strong team player with the ability to work independently

• Flexible and adaptable to changing priorities and workloads

• Capable of meeting tight deadlines and service level agreements (SLAs)

Required Skills

• Strong, in-depth knowledge of Manual Europe Billing processes

• Excellent written and verbal communication skills

• Ability to prioritize and manage multiple tasks effectively

• High attention to detail and accuracy

• Strong time-management skills with the ability to meet deadlines

• Proficient in Microsoft Office applications

• Customer-centric mindset

Job Duties and Responsibilities

• Communicate effectively with AFC contacts, WWF teams, country teams, Finance & Accounting (F&A) teams, and Account Executives

• Monitor workflow and plan work schedules based on volume and SLA requirements

• Handle ad-hoc billing requests received from country teams

• Follow up with country teams to ensure timely issue resolution

• Identify training needs within the team and coordinate with the Supervisor to arrange required training sessions

• Conduct monthly Product Knowledge tests for the entire team

• Ensure full compliance with UPS policies, data security standards, and SOX compliance requirements

• Perform additional tasks and responsibilities as assigned by the Team Lead, Supervisor, or Manager based on process needs

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Experience Level

Senior Level