### **Job Summary:**

The Front Office Associate is responsible for ensuring guest satisfaction by providing efficient and effective front desk services during the night shift. This includes checking guests in and out, managing reservations, handling guest inquiries, and maintaining a secure and quiet environment.

### **Key Responsibilities:**

- **Guest Services:**

 - Greet and welcome guests upon arrival.

 - Perform check-in and check-out procedures efficiently.

 - Assist guests with inquiries, requests, and complaints, providing accurate information and resolving issues promptly.

 - Manage reservations, cancellations, and no-shows in accordance with company policies.

- **Administrative Duties:**

 - Maintain accurate records of guest information, room assignments, and financial transactions.

 - Process payments and generate invoices.

 - Conduct nightly audits and prepare necessary reports.

 - Ensure proper handover of tasks and information to the morning shift.

- **Security and Safety:**

 - Monitor the front office area to ensure it is clean, organized, and secure.

 - Adhere to safety and security protocols, reporting any suspicious activity or security concerns to the appropriate personnel.

 - Conduct regular checks to ensure the safety and security of guests and staff.

- **Communication:**

 - Liaise with other departments (housekeeping, maintenance, etc.) to address guest needs and resolve issues.

 - Maintain effective communication with team members and supervisors.

### **Qualifications:**

- High school diploma or equivalent; additional education in hospitality or a related field is a plus.

- Previous experience in a front office or customer service role, preferably in the hospitality industry.

- Excellent communication and interpersonal skills.

- Proficient in using front office systems and software.

- Ability to work independently and handle multiple tasks simultaneously.

- Strong problem-solving skills and attention to detail.

- Flexibility to work night shifts, weekends, and holidays.

### **Physical Requirements:**

- Ability to stand for extended periods.

- Ability to lift and carry items up to 40 lbs if needed.