Contact Center Solutions Manager

GN - SONG - Service - Nice CX One-Manager

Job Title - GN - SONG - Service - Nice CXOne - Manager

Management Level: 07/ Manager

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must have skills: Cloud contact center/ CCaaS/ Conversational AI

Good to have skills: Nice CXone

Experience: Minimum 10+ years of experience is required

Educational Qualification: MBA/PGDM from tier 1 or 2

Job Summary: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Areas of Work: Nice CXone Contact Centre Solutions and Pre-Sales

As part of these, you will drive the following:

· Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables

· Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.

· Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance