Operations Group Manager

Group Manager - Operations-REF85049C

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Education: Bachelor’s degree in Finance, Business Administration, or a related field.Experience: Minimum 15 years of experience in RTR, PTP, and OTC operations within a BPO environment.ERP Expertise: Strong working knowledge of ERP systems (e.g., SAP).Leadership: Proven experience in managing large teams and driving performance.Analytical Skills: Proficient in data analysis and reporting (Excel, Power BI, etc.).Communication: Excellent verbal and written communication skills.Problem Solving: Strong decision-making and issue resolution capabilities.Time Management: Ability to manage multiple priorities and meet tight deadlines.Stakeholder Management: Experience working with global clients and cross-functional teams.

Qualifications

BCOM

Experience Level

Senior Level