Hardware & Network Engineer

Title: Customer Support Lead – Retail Automation & IoT

Job Summary:

RFBytes is seeking a Customer Support Lead to manage post-deployment support for Forecourt Controllers, ATG, EMS, and IoT-based automation solutions. This role will own customer escalations, support processes, and coordination with field engineers and internal teams to ensure high system uptime and customer satisfaction.

Key Responsibilities:

• Act as the primary escalation point for customer and field support issues
• Manage Level-2/Level-3 support for hardware, firmware, connectivity, and cloud issues
• Coordinate with field engineers, system integrators, and customers for timely issue resolution
• Perform root cause analysis and work with R&D for permanent fixes
• Plan and conduct technical training for field and support teams
• Establish and monitor support SLAs, metrics, and reporting
• Support new deployments, upgrades, and pilot projects

Skills & Experience:

• Minimum 5 years experience in customer/field support for industrial automation or IoT products
• Strong understanding of embedded systems, communication protocols, and 4G/GSM connectivity
• Experience with FCC, ATG, or OMC projects is preferred
• Strong communication, ownership, and leadership skills

Qualification:

• Diploma / B.E. / B.Tech / BSC / MSC in Electronics, Electrical, Instrumentation, or related field.

Email : info@rfbytes.com, sayalee.parab@rfbytes.com

For Company details please visit www.rfbytes.com and follow us on linked IN for more such requirements.

Company Linked In Page :

• https://www.linkedin.com/company/rfbytes/

Work Location: Pune