Human Resources Service Delivery Manager

HR Service Delivery Manager

An HR Service Delivery Manager is responsible for ensuring that HR operations services are delivered effectively within a global organization.

Responsibilities:

• Manage HR Service Delivery Team: Supervise and lead the HR service delivery team to ensure smooth operations
• Develop HR Strategies: Create and implement HR service delivery strategies that align with business goals.
• Streamline HR Processes: Work on streamlining and optimizing HR processes to improve efficiency.
• Monitor Metrics: Track HR service delivery metrics and KPIs to identify areas for improvement.
• Resolve Issues: Handle escalated HR service issues and ensure timely resolution.
• Ensure Compliance: Ensure compliance with HR policies, legal standards, and employment laws.
• Employee Experience: Focus on enhancing employee satisfaction and experience

Qualifications:

• Education: Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience: Minimum of 8 years' experience in HR service delivery or HR operations.
• Skills: Strong Leadership, team management, problem-solving, communication, and strategic planning skills.

Preferred:

• Experience: Previous work with US-based companies.
• Certifications: Relevant certifications such as PMP or CAPM.
• Technical Proficiency: Familiarity with Workday and ServiceNow software.

Experience Level

Mid Level