Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Essential

Desirable

Qualifications

Nice to have -  Cornerstone Certification

Skills

§ Excellent oral and written communications skills

§ Excellent customer service and stakeholder management skills

§ Strong problem solving and decision-making ability

§ Must be task and detail oriented

§ Must be self-motivated

§ Must be able to work independently

§ Have experience of being a global team player

Requirements

Requirements

●      Be the go-to expert for HR Systems administration (eDays) and problem resolution

●      Provide support, development & technical guidance to the HR systems teams

●      Oversee administration and monitoring of the HR systems (Cornerstone, Edays, SCR Tracker, etc.)

●      Engage in eDays Release Preview business process testing for ongoing HR Systems upgrades

●      Plan and deliver system upgrades with minimal system disruption

●      Identify potential areas in need of process and performance improvements

●      Create, plan, and implement improvements to HR Systems following full business process (where requested)

●      Participate and be actively involved in the HR systems change management process

●      Manage and maintain system access for all users and roles

●      Manage configuration changes to fields, workflows, roles/permissions, layouts, custom objects, custom record types, reports, and dashboards

●      Oversee help-desk assistance to internal employees across subsidiaries and external affiliates - by troubleshooting and quickly resolving issues with the HR systems and integration elements as they arise and, when necessary, coordinate with external vendor 3rd line support on issues that cannot be resolved internally

●      Ensure system compliance with Company policies, procedures and protocols for system standards, customizations, and changes

●      Fully document and maintain existing and new customizations and workflows

●      Ensure all documentation is kept updated and relevant knowledge bases reflect the latest changes

●      Maintain any HR Systems integrations and other business intelligence solutions