HVAC Sales Engineer - Techno Commercial

Role Summary

The Service Coordinator – HVAC manages end-to-end coordination of HVAC service activities to ensure timely response, efficient execution, accurate documentation, and high customer satisfaction. The role serves as the central link between customers, service teams, subcontractors, and internal departments, ensuring SLA compliance, safety, and quality standards.

Key Responsibilities:

• Receive, log, and track HVAC service requests (Chillers, VRF/VRV, AHUs, FCUs, ventilation, controls, refrigeration)
• Schedule and coordinate service engineers and technicians for breakdowns, PM, AMC, and warranty calls
• Monitor service progress, engineer movement, SLA adherence, and timely closure of calls
• Act as the single point of contact for customers throughout the service lifecycle
• Coordinate spares, tools, subcontractors, OEMs, and internal teams to avoid service delays
• Ensure accurate service documentation, job cards, reports, and system closures
• Manage AMC schedules, preventive maintenance compliance, and support renewals
• Identify billable jobs and coordinate with Accounts for invoicing
• Prepare daily, weekly, and monthly MIS on service status, SLA compliance, productivity, and AMC performance