Workday Talent Functional Expert

IN-Associate – Workday Talent Functional Expert – IT Services Co. _ IFS – PAN India

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:  

We are seeking a highly skilled Workday Talent Functional Expert to join our team and support the configuration, management, and optimization of the Workday Talent module. The ideal candidate will have extensive experience in maintaining Workday Talent module configuration for large territories and demonstrate strong expertise in supporting end-to-end talent and performance review processes.

Responsibilities: 

• Manage and maintain the Workday Talent module configuration, tenant setup, and business process definitions.
• Configure key elements such as career profiles, development plans, feedback, goals, succession planning, performance improvement plans, and talent statements.
• Support the talent and performance review processes for large territories with over 15,000 users.
• Execute mass uploads using EIBs and mass operations management tasks, including data purging, calculating fields, and migrating configurations between tenants.
• Collaborate with stakeholders and communicate effectively to manage expectations and requirements.
• Provide expert solutions and recommendations to resolve complex issues related to Workday functionalities.

Mandatory skill sets: 

• Experience with Workday Talent module configuration and management.
• Proficiency in mass uploads using EIBs, mass operations management, data purging, and migrating configurations.
• Strong understanding of HR processes and worker data.
• Skilled in resolving complex issues and assessing dependencies on Workday functionalities and interfaces.
• Extensive stakeholder management and excellent communication skills.
• Completed Workday training and earned PRO/Partner Certification in the area of expertise.

Preferred skill sets: 

• Knowledge of at least one other Workday module, such as HCM, Absence, Benefits, Compensation, Reporting, Onboarding, Security, Recruiting, or Payroll (for Canada and UK).
• Understanding of core ITIL processes (Incident Management, Change Management, Problem Management, etc.) and information security and data protection standards.
• Experience in customer support using ticketing systems; knowledge of SLAs and support KPIs.

Ability to work independently or collaboratively in a team setting

Years of experience required: 

4+ yrs 

Education qualification: 

Any UG/PG 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of EngineeringDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Service Catalog

Optional Skills

Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Experience Level

Mid Level