Technical Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Genesys Contact Center QM
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that configured services operate smoothly across different platforms. You will be responsible for both remote and onsite support, contributing to the overall efficiency and reliability of the systems in place.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their technical skills.
- Monitor system performance and proactively identify areas for improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Genesys Contact Center QM.
- Strong understanding of system troubleshooting and maintenance.
- Experience with network configuration and management.
- Familiarity with operating system-level support across various platforms.
- Ability to implement and support software solutions from different vendors.

Additional Information:
- The candidate should have minimum 5 years of experience in Genesys Contact Center QM.
- This position is based at our Pune office.
- A 15 years full time education is required.