International Voice Process Agent
Careergenix Consultancy Llp
International Voice Process Agent
Careergenix Consultancy Llp
Hinjewadi, Pune
₹30,000 - ₹43,000 monthly*
Fixed
₹30000 - ₹38000
Average Incentives*
₹5,000
Earning Potential
₹43,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
4 applicants
Benefits include: Joining Bonus, Travel Allowance (TA), 5 working days, Two-way cab
Job Description
Roles and Responsibilities:
- Handle international inbound customer calls with professionalism and empathy
- Resolve queries related to billing, technical issues, and general service inquiries
- Deliver high-quality customer service by ensuring first-call resolution where possible
- Actively listen to customer concerns and provide appropriate, timely solutions
- Maintain accurate and detailed records of customer interactions in internal systems
- Follow standard procedures for escalations and support requests
- Participate in training sessions and stay updated on product and process knowledge
Skills Required:
- Excellent spoken English with strong communication and comprehension skills
- Strong customer serviSalary Package: INR 3.97 LPA to INR 4.92 LPA (Based on experience)
- Unlimited performance-based incentives (depending on LOB)
- 2-way cab facility for safe and convenient travel
- Loyalty bonus of INR 20,000
- ce orientation and problem-solving abilities. Contact Number - 9630413511 Soniya HR
- Comfortable working in rotational shifts, including night shifts
Job role
Work location
Hinjewadi, Pune, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Blended process, International BPO, Non-Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Careergenix Consultancy Llp
Address
Hinjewadi, Pune, Maharashtra, India
Job posted by Careergenix Consultancy Llp
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