Job Summary:

Tech Mahindra is hiring International BPO Executives to join its global customer support team. This role involves handling inbound and/or outbound calls for international clients, addressing customer queries, resolving issues, and ensuring excellent service delivery.

Key Responsibilities:

• Handle inbound or outbound calls for international customers (US/UK region).
• Provide accurate information related to products, services, or technical queries.
• Troubleshoot customer issues efficiently and escalate unresolved cases as needed.
• Maintain high levels of customer satisfaction through prompt and professional responses.
• Meet or exceed performance metrics such as quality, CSAT, AHT, and adherence.
• Document customer interactions and update records in the system (CRM tools).
• Follow communication procedures, guidelines, and policies set by Tech Mahindra.

Key Requirements:

• Minimum 1 year to 2 years of experience in an international voice process (BPO).
• Excellent verbal and written communication skills in English.
• Willingness to work in night shifts (mandatory).
• Strong problem-solving skills and a customer-centric attitude.
• Immediate or short-term joiners preferred.

Educational Qualifications:

• Minimum: HSC (12th Pass) with experience
• Preferred: Graduate in any discipline

Benefits:

• Salary: ₹31,000 – ₹36,000 in hand
• Shift: Night shift only (US/UK Process)
• Transport: Two-way cab facility