International Voice Process Agent

Position: Customer Support– International Voice Process

Location: Hinjewadi, Pune

Shift: US Rotational

Week Off: 2 Rotational Week Offs

Role Overview

We are looking for dynamic and customer-focused professionals to join our international voice process team. The role involves handling customer queries related to telecom billing and providing effective resolutions while ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound/outbound customer calls related to telecom billing queries
• Provide accurate information regarding bills, charges, and account details
• Resolve customer concerns efficiently and within defined timelines
• Maintain high standards of customer service and call quality
• Document customer interactions and update records in CRM systems
• Meet individual and team performance metrics 

Eligibility Criteria

• Education: Any Graduate / Undergraduate
• Experience: Minimum 12 months in Customer Service (International BPO preferred)

Required Skills

• Strong understanding of customer service principles
• Ability to handle basic telecom billing queries
• Excellent problem-solving and resolution skills
• Strong interpersonal and listening skills
• Ability to work in a fast-paced environment