International Voice Process Agent

Business Integra Software Solution Private Limited

Hinjewadi, Pune

₹29,000 - ₹40,000 monthly

Fixed

29000 - ₹40000

Earning Potential

40,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

7 applicants

Benefits include: PF, 5 working days, Two-way cab

Job Description

Position: Customer Support– International Voice Process

Location: Hinjewadi, Pune

Shift: US Rotational

Week Off: 2 Rotational Week Offs


Role Overview

We are looking for dynamic and customer-focused professionals to join our international voice process team. The role involves handling customer queries related to telecom billing and providing effective resolutions while ensuring a high level of customer satisfaction.

Key Responsibilities

  • Handle inbound/outbound customer calls related to telecom billing queries
  • Provide accurate information regarding bills, charges, and account details
  • Resolve customer concerns efficiently and within defined timelines
  • Maintain high standards of customer service and call quality
  • Document customer interactions and update records in CRM systems
  • Meet individual and team performance metrics 

Eligibility Criteria

  • Education: Any Graduate / Undergraduate
  • Experience: Minimum 12 months in Customer Service (International BPO preferred)

Required Skills

  • Strong understanding of customer service principles
  • Ability to handle basic telecom billing queries
  • Excellent problem-solving and resolution skills
  • Strong interpersonal and listening skills
  • Ability to work in a fast-paced environment


Job role

Work location

Hinjewadi, Pune, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - International Voice Process

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

12th Pass

Skills

Blended process, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Business Integra Software Solution Private Limited

Address

Hinjewadi, Pune, Maharashtra, India

Job posted by Business Integra Software Solution Private Limited

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