IT Customer Service Representative

IT Customer Service Representative

THE WORK: Join us in creating a seamless experience for our users! You will build knowledge and support others while participating in problem-solving discussions. Your expertise in Microsoft Windows Desktop Management will be invaluable as you contribute to our mission. We are excited to see how you can make a difference in our organization! Assist in ensuring production systems are available and operating effectively. Drive incident and outage resolution while maintaining clear communication. Facilitate the restoration of services to the production environment. Establish and maintain disaster recovery procedures. Support data retention practices to ensure compliance. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced proficiency in troubleshooting technical issues. Intermediate proficiency in customer service. Expert proficiency in documentation and reporting. Intermediate proficiency in network management. Master proficiency in software installation and configuration. This is for contractor conversion- pramodrao.e.kalyani RR Number :RRN000241