Key Account Manager - Business to Business

Key Account Manager - B2B OFF (Replacement)

Key Account Manager - B2B OFF (Replacement)

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Base Location: Hyderabad

Strategic Account Management

• Manage the key Account Planning

• Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition

• Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers

• Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements

• In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships

• Steer the business and negotiate the correct solution is taken and delivered to the customer

Operations

• In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.

• Steer the business and ensure the correct solution is delivered to customers in a timely manner

• Serve as contact point for key customers and internal teams

• Resolve any issues and problems faced by customers and deal with complaints to maintain trust

• Prepare regular customer analysis to internal and external stakeholders using key account metrics/process

• Support your team members with coaching, training, and identifying revenue opportunities

KEY EXPERIENCES IN:

• Managing several customers (Account Management)

• Selling solution to customers (Negotiating)

• Multi-tasking (Adaptability)

• Working with CRM (Salesforce “Engage”) ((Customer Relationship Management)

CAREER PATH:

Experience Level

Mid Level