L1 & L2 Network / Data Center Engineer - Technician

L1 Technician (2 to 3 years experience)

·        Move servers and switches to required destination for installation.

·        Inspect servers and switches to make sure that they are not damaged in any way.

·        Smoke test servers to ensure that server is functioning as intended.

·        Install servers and switches and cable it according to provided wire map.

·        Make sure that all cables ran are bundled neatly and in accordance with Nvidia’s standard.

·        Double check with network admins to make sure everything is cabled correctly, and all connections are up.

·        Install additional components needed (NIC, Drive, Memory).

·        Assist in unboxing and prepping servers as needed.

·        Auditing of servers and consumables.

L2 Technician (3 to 5 years experience)

·        Troubleshoot a variety of servers and isolate the problem that the server is encountering.

·        Order replacement parts and install them in servers and ship back the defective part to their respective vendors.

·        Update firmware on servers to ensure the latest version is installed.

·        Configure IP addresses and default login credentials on servers.

·        Reach out and assist network admins on any issues they are having with a server that can range from:

·        replacing broken or damaged cables,

·        re-routing cables to different ports on the server or switch,

·        replacing optics on both server and switch ports,

·        changing out parts and installing upgraded versions of those parts in servers.

·        Temporarily rack and stack a server or switch in a cabinet and cable it so the network admin can remotely log in and run configurations on device.

·        Assist network admins who reach out requesting specific assistance with servers or switch.

·        Also items listed under Level 1 as needed.