Lead, Application Support

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Lead, Application Support

What does a successful Splunk Resource do at Fiserv?

Understands application behavior and logging in-depth. Collaborates with Subject Matter Experts (SMEs) to document known errors and categorize business and system failures. Engages with Deployment and Development teams to understand new application features.

What you will do:

• Quickly learn monitoring alerts and application behaviors within the first 60 days.
• Work across all shifts to observe application behavior during business and non-business hours.
• Develop complex Splunk dashboards using regex.
• Continuously improve dashboards and alerts based on monitoring findings.
• Optimize dashboards and alerts with new Splunk features.
• Support other enterprise APM tools (ServiceNow, Dynatrace, AppDynamics, Autosys, SFG, etc.).
• Creates frameworks for monitoring and alerting.
• Identifies enhancement opportunities in Splunk knowledge objects.
• Conducts gap analysis on client-impacting incidents and evaluates Splunk knowledge objects.
• Participate in a 24/7 team, rotating through all shifts.

What you will need to have:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.
• Extensive knowledge of Splunk with prior experience in a monitoring team.
• Ability to work under pressure and manage task prioritization effectively.
• Understanding of .NET technologies.
• Exposure to enterprise monitoring tools is a plus.
• Strong verbal and written communication skills.
• Good analytical, organizational, and problem-solving abilities.
• Demonstrated teamwork and customer service orientation, able to liaise with both end users and technical staff.
• Ability to track task progress, report status, and proactively identify issues.
• Effectively presents information to peers and project management.

What would be great to have:

• Experience with networking components, terminology, and functions.
• Background in Banking and Financial Services.
• Familiarity with Python, MFOO, AppDynamics, and Dynatrace.
• Command line knowledge of Unix and Windows.
• Exposure to Autosys and ServiceNow.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Experience Level

Senior Level