Lead Associate - Transactional Quality Management

Lead Associate - Transactional Quality - Pune - Weikfield - REF87239E_2025206492

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Roles and Responsibilities :-

• End to End Work Experience Primarily in FNA – AR.
• This person will require strong Analytical skills, Attention to detail, Positive professional, Attitude, and the ability to work in a team environment.
• Must have Basic and advanced level MS Excel, Power Point skills.
• Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ – Business Quality Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management.
• Ability to manage allocated tasks and perform them with little supervision.
• Must be responsible for analyzing data to ensure accuracy.
• Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics.
• Ability to work with people and teams of diversified / different priorities.

Qualifications

B.Com /M.Com /MBA Finance.

Additional Information

Role – Individual Contributor /Client Facing.

Shift Timing – Day/UK Shifts - Shift Bracket - 9:00 AM To 9:00 PM IST.

Experience Level

Entry Level