Leader Team Lead I

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Team Lead I is responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. The Team Lead I is responsible for understanding contact center metrics and implementation of strategic goals and processes.

Key Responsibilities

• Have the leadership capacity to lead larger customer contact center teams

• Have clear understanding of roles in supporting departments

• Handle stretch assignments designed to increase business acumen

• Participate in strategic development/succession planning meetings

• Develop/Execute strategic action plans designed for specialists

• Measure and monitor the effectiveness of educational deliverables

• Maintain productive working partnerships with various departments

• Manage relationship between various operational and support departments

• Create high performance environment for team members

• Serve as mentor leader to new leaders within respective business unit

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 3 or more years of experience (Preferred)

Supervisory Responsibilities

• This job has supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Shift Time

Recruiter Info

Dipti Murudkardsudh@allstate.com

About Allstate

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Experience Level

Senior Level