Loan Executive

Job Description:

Urban Money Pvt. Ltd.

Position: Loan Executive (Loan Products)

Department: Sales / Business Development / Loan Sales

Employment Type: Full Time/ no part time

Location: Shivajinagar Branch

Reporting to: Sales Team Lead / Call Center Manager

Key Responsibilities

Outbound and Inbound Calling

• Make outbound cold calls to potential customers from provided lead lists. Apna+2Jobhai+2
• Handle inbound calls/queries from customers interested in loan products. Apna

Product Explanation & Qualification

• Clearly explain various loan offerings: personal loans, business loans, home loans, etc. Apna
• Assess customer eligibility by asking relevant qualification questions (income, credit, documentation) and determine what product fits them best. Apna

Lead Management

• Maintain and update CRM/database with all client interactions, follow-up notes, and next steps. Apna+1
• Qualify leads: mark “warm” or “cold” based on customer interest & eligibility.

Coordinate with Sales / Field Teams

• Schedule appointments with field sales or loan processing teams for potential customers. Apna
• Pass on warm leads to the disbursal or underwriting team for further processing.

Target Achievement

• Meet or exceed daily / weekly / monthly KPIs: number of calls, leads generated, conversion rates. Apna
• Work toward incentive / sales targets set by team lead / management.

Customer Support & Relationship Building

• Handle customer objections, queries, and concerns professionally and empathetically.
• Build trust and maintain a positive relationship to help potential borrowers move forward in the loan process.

Reporting & Documentation

• Generate regular reports on call metrics, lead status, and conversion for management.
• Ensure data accuracy and confidentiality of customer information. Jobhai+1
• Skills & Qualifications
• Education: 12th Pass minimum
• Experience:
• Preferably 1–5 years in telecalling, sales, or customer service, loan sales.
• Experience in financial services / BFSI / loan sales is a plus.
• Communication:
• Strong verbal communication skills in English + local language (if needed).
• Good listening skills, confidence on phone, persuasive but empathetic.
• Technical Skills:
• Comfortable using CRM tools, MS Excel / Google Sheets.
• Ability to maintain accurate call logs, reports, and customer databases.
• Personal Attributes:
• Target-driven, resilient, and motivated by incentives.
• Good problem-solving ability, and patience to handle rejections.
• High level of integrity and confidentiality with customer data.

• Workdays: Usually 6 days a week (based on some job posts)
• Compensation:
• Fixed salary + performance incentives. For example, for a telecaller in Jaipur, Urban Money offers ₹ 15,000-25,000 base + incentives.
• Earning potential (with incentives) can go higher depending on performance.
• Growth Path: Opportunity to move into Team Lead, Manager roles.
• Why Work Here / What’s AppealingExposure to financial services / lending: working with real loan products helps build domain knowledge.
• Incentive-based earning: good performers can significantly boost their income.
• Career progression: from Telecaller → Team Lead → Sales Manager roles.
• Skill development: improving communication, sales tactics, negotiation, and CRM management