Logistics Executive

Job Title: Office Operations Manager – Freight Forwarding & LogisticsJob

Summary: The Office Operations Manager is responsible for overseeing day-to-day office operations of the freight forwarding business, ensuring smooth coordination between departments, compliance with regulations, efficient shipment handling, and high-quality customer service.

• Key Responsibilities manage and supervise daily office operations related to freight forwarding (Air, Sea, and Road).
• Coordinate with operations, documentation, sales, finance, and customer service teams.
• Ensure timely booking, tracking, and execution of import/export shipments.
• Oversee documentation processes including BL, AWB, Invoice, Packing List, COO, and customs clearance paperwork.
• Ensure compliance with international trade regulations, customs laws, and company SOPs.
• Liaise with shipping lines, airlines, transporters, agents, and customs brokers.
• Monitor shipment costs, invoices, payments, and profitability in coordination with the finance team.
• Handle customer escalations and ensure timely resolution of operational issues.
• Prepare and review operational reports, KPIs, and performance metrics.
• Train, guide, and evaluate office and operations staff.
• Implement process improvements to enhance efficiency and reduce operational risks.
• Ensure proper record-keeping and data accuracy in logistics systems.
• Required Skills & Qualifications Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 2+ years of experience in freight forwarding or logistics operations.
• Strong knowledge of import/export procedures and customs regulations.
• Excellent communication and coordination skills.
• Ability to manage multiple shipments and deadlines effectively.
• Proficiency in MS Office and logistics systems.
• Strong leadership, problem-solving, and decision-making abilities.
• Preferred AttributesExperience in handling international clients and overseas agents.
• Knowledge of Incoterms, trade compliance, and freight costing.
• Ability to work under pressure in a fast-paced logistics environment.

Reporting To Senior Management / Branch Manager