Transfer Agency Manager

Manager, Transfer Agency

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

ROLE:

• The department is responsible for client processing and quality checking of transactions and updating the registers of our clients’ mutual funds and private equity funds in response to investor instructions in North America Region. This department is responsible for several TA functions, including, but not limited to, Dealing, Registration, Settlement, Reconciliations, Distributions, Partnership  Accounting, Fund Allocation, AML and Client Reporting. This role is for day to day oversight/supervision of the processing of this work in North America shift

SHIFT TIMING:

• NA Shift

REPORTNG MANAGER:

• Head Of Operations

PRINCIPAL RESPONSIBILITIES:

• Responsible for the day to day management of the Dealing, Registration, Settlements, Reconciliation and Partnership accounting & Services

THE KEY RESPONSIBILITIES OF THE ROLE INCLUDE:

• Manage the Operations team in Dealing, Registrations, Settlements, Reconciliation and AML processes, ensuring that regulatory and management company requirements are met.

• Set and monitor team goals, liaise with home location and other NT departments, implement continuous improvement plans, placing emphasis on accuracy.

• Leadership and organizational skills are required to determine the unit goals, resources needed, and to assess and develop programs to enhance the skills of the staff.

GENERAL:

• Monitor and ensure accuracy and timeliness of client deliverables

• Improve on past performance through process improvement and continuous training

• Participates in developing the business unit strategic plan and sets goals and priorities based on the direction set for the unit. Follows through to ensure objectives are met

• Implement consistent best practice and monitor the standards as agreed with the home country teams

• Ensures that adequate training/ cross training is provided for all employees

• Manage transformation projects and deliver on productivity targets.

CORE:

• Manages Dealing, Registration, Settlements, Reconciliation and AML process operations unit or function

• Maintain effective communication channels at all levels

• Prepare and review all MIS as required

• Hands-on manager with proven ability to guide the teams in managing complex process related issues

BUSINESS:

• Keep appraised of industry and regulatory development

• Determines staffing needs, including hiring and performance improvement decisions, handles salary administration, and ensures resources are available to accomplish priorities

• Run to fruition and own any Large Projects for your teams

• Monitor issues/error logs to identify trends and introduce process improvement to mitigate such errors.

• Review all operational losses within the department, analyzing for trends/root causes. Recommend and implement controls, solutions and training.

MANAGEMENT:

• Conducts the performance management process, identifies training and development needs, and establishes performance standards for the unit including business objectives

• Allocates work between the teams

• Steer the implementation of the business plan

• Provide one on ones to Section Manager

ACCOUNTABILITIES:

• Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role

• Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organized and controlled

• Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties

• Reports to Divisional Manager

FINANCIAL RESPONSIBILITIES:

• Management of department in accordance with agreed budgetary guidelines

• Ensuring that KPIs are achieved in order to keep ASLs to a minimum.

RELATIONSHIPS
DIRECT REPORTS

• Section Managers, Senior Consultant, Team Leads, Tech coordinators, Partners

INTERNAL KEY STAKEHOLDERS

• Relationship Managers

• Internal Clients

• Management Team

• TA Team

EXTERNAL KEY STAKEHOLDERS

• Regulators including, SEC and FED

• External Clients

• External Advisors

• External Banking Partners

• External Auditors / Trustees and Compliance

• Shareholders

QUALIFICATIONS / SKILLS / EXPERIENCE

• Candidate to be an existing Vice President with 2 years . Candidate to have minimum 12 years of experience in related industry (Accounting, Finance, Audit, Valuations, Capital markets, Transfer Agency, Fund Accounting, Financial Reporting, Custody).

• Minimum experience of 10 years in managing teams out of which 6 years in a manager role in Transfer Agency. should be a Vice President with 1 years in existing Role for Internal candidate

• Graduate in Accounting / Economics. Additional qualification in accounting / finance preferred (e.g., CA/ CS/ CWA/CFA/ MBA).

• Demonstrate a good understanding of Dealing, Registration, Settlements, Reconciliation and AML

• A good understanding of effective risk management

• Ability to work under pressure meeting challenging deadlines

• Effective verbal reasoning and numeric skills (Essential)

• Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential)

• Excellent planning and organization skills

• Flexible approach to work

• Ability to work on own initiative

• Customer Service experience

• Extensive knowledge of collective investment scheme administration and the regulatory environment is highly desirable

• An understanding of Unit Trust and OEIC administration

• Knowledge and understanding of regulatory Environment

Qualifications - Internal

CORE COMPETENCIES:

• Interpersonal (relationship builder, respectful, resolves problems, people friendly and organisational savvy)

• Communication (presentation skills, listening skills, oral communication skills, allows others to express themselves and written communication skills)

• Self-management (adaptability and resilience, learning behaviour, integrity and ethics and relationship builder)

• Motivation (performance standards, achieving results and persistent)

• Thinking (creative thinking decision making, input seeking ,logical thinking and solution finding)

• Organisational Knowledge (business knowledge, expert knowledge and external events impact)

• Client Service and Quality (quality, relationship building and client satisfaction)

• Administration (Anticipates needs, execution, planning, process specialist, quality seeker and time management)

• Leadership (Addresses difficult issues, builds effective teams focused on goals, champions new initiatives, fosters development, gives timely feedback and coaching, Idea generator and sets challenging performance standards )

Eligibility

• 3 years as a Section Manager and currently a 2VP, Senior Consultant should have 6 years of people management and a 2VP Currently.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.

Experience Level

Senior Level