Minimum Requirements: Excellent communication skills and focused on customer satisfaction Fluent in at least English and Hindi spoken languages, knowledge of additional languages added advantage Minimum work experience: 0-2 years Job Description Provide online chat and telephonic support to customers Convert customer requests to sales Represent company to customers and resolve issues Follow up issues for resolution and gain feedback Interact with customers through a series of actions and answer all queries, resolve issues via chat, email,call. Maintain and update records for daily queries and escalation . Keep track of open tickets and ensure they are closed at a given time. Identify customer needs and help customers. Follow up with customers to ensure their technical issues are resolved Ensuring on-time resolution of client queries