Operation Manager

Job Title: Operations & Site Manager

Location: Pune (Permanent, Full Time)

Reporting To: Project Head/ Core Team

Open Positions: 3

Joining: Immediate

About the Role

The Operations & Site Manager will oversee the daily operations, facility management, and customer relations across multiple co-working and real estate sites in Pune. The role demands effective communication, hands-on facility oversight, proactive client servicing, and adherence to operational excellence standards. This is a field-intensive position requiring local site visits, prompt issue resolution, and ongoing engagement with both vendors and clients.

Key Responsibilities

• Ensure daily operations and service delivery for multiple sites across Pune, requiring local travel as per business demands.
• Communicate effectively in English, Hindi, and Marathi for seamless interactions with clients, vendors, and local teams.
• Guide clients through property tours, providing clear, confident explanations of features, procedures, and benefits.
• Serve as primary point of contact for clients; attend to their queries and maintain strong, ongoing communication.
• Draft and manage professional business emails, reports, and documentation.
• Address, escalate, and resolve client complaints; ensure a customer satisfaction index above 90% after following SOPs.
• Leverage knowledge of electrical, plumbing, HVAC, and other facility issues to ensure timely identification and reporting of problems.
• Implement cost optimization strategies and recommend facility or operational improvements to achieve efficiency.
• Coordinate and supervise vendors, ensure compliance with facility standards and statutory requirements.
• Plan for contingencies and respond proactively to operational risks and site emergencies.
• Uphold discipline and punctuality in all work routines and reporting.
• Maintain rigorous attention to detail in facility inspections, record-keeping, and compliance management.
• Support deal closures and contribute to business growth by identifying opportunities during client interactions.
• Work on-site or from the office as per business needs.

Requirements

• Graduate with minimum 3–4 years of experience in co-working, real estate, or facility management roles.
• Fluency in English, Hindi, and Marathi (verbal and written).
• Familiarity with Pune city; ability to efficiently travel to different local sites as required.
• Hands-on knowledge of basic civil, mechanical, and facility systems (electrical, plumbing, HVAC).
• Strong professional communication skills and email etiquette.
• Proven customer-facing experience; strong complaint resolution and client relationship management abilities.
• Demonstrated vendor management, compliance oversight, and contingency planning capabilities.
• Attention to detail, discipline, and punctuality.
• Male candidates only (as per client request).
• Salary: ₹27,000–₹40,000/month, plus performance-based promotion opportunities.

Performance Expectations (KPI Highlights)

• Customer Satisfaction Index: Maintain above 90% by following SOPs and ensuring high-quality service.
• Turnaround Time: Promptly respond to client and facility issues, prioritizing complaint resolution and site readiness.
• Cost Optimization: Proactively identify, recommend, and implement facility improvements for efficiency.
• Compliance: Strict adherence to facility and statutory requirements at all times.
• Client Engagement: Frequent, clear communication and active follow-up to ensure client satisfaction and renewals.
• Team and Vendor Coordination: Effective management of multi-site operations, including coordination with all vendors and supporting staff.