Role: Optometrist

Position Summary: The incumbent shall be responsible providing the best customer experience in our

stores by ensuring high standards of eye testing quality.

Reporting Relationship: Would be directly reporting to Store Manager

Key Responsibilities:

Commitment to Customer Satisfaction

 Always putting the customers’ needs first.

 Conducting competent and knowledgeable eye test.

 Greeting customers immediately when they enter store. Shows urgency in providing service to

customers and satisfying their needs friendly and high customers’ service oriented eye test.

 Building a strong relationship with customers by engaging the customers by explaining the Eye

Exam Process.

 Exploring the underlying reasons for recurring customer problems and also going the extra mile to

find the solutions.

 Anticipating the problems before they occur and having a plan of action for them at store level

Eye Test Quality Assurance and Sales

 Examine eyes, using observation, and instruments, to determine visual acuity and perception,

focus and coordination

 Responsible for converting the prospective customers into actual customers.

 Ensure all customers receive accurate diagnosis and appropriate recommendations.

 Effective communication with all retail associates to ensure seamless customer experience

Inventory Management

 Having the basic understanding of the POS system to ensure transactions are properly and

effectively processed

 Working very closely with various departments in the organization till the product reaches the

customer

 Approaching customers and keeping the store neatly stacked to avoid shrinkage

Security & Hygiene

 Ensuring the store and the inventory is neat and clean at all times

 Maintaining the necessary safety measures in ensuring the safety of the store and customers

 Employees at store level, engaging in the customer experience need to be properly groomed and

presentable to the customer. Uniforms need to be neat and clean and pressed.