Compensation Platform Support Analyst

Oracle Fusion (SPM) Incentive Compensation Support Specialist

Oracle Fusion Sales Performance Management (SPM) Incentive Compensation Support Specialist  

Location: Pune 
Employment Type: Full-time 

Position Overview 

We are seeking a skilled Oracle SPM Incentive Compensation Support Specialist to provide technical and functional support for our incentive compensation management processes. This role will ensure accurate calculation, reporting, and administration of sales compensation plans using Oracle SPM (SPM Commissions). The ideal candidate will have experience in troubleshooting, configuration, and end-user support within the Oracle SPM platform. 

Key Responsibilities 

• System Support & Maintenance 

• Provide day-to-day support for Oracle SPM Incentive Compensation system. 

• Monitor and resolve system issues, data discrepancies, and calculation errors. 

• Perform configuration changes and updates to compensation plans as required. 

• Data Management 

• Validate and load transactional data into Oracle SPM 

• Ensure data integrity between Oracle SPM and upstream/downstream systems (CRM, ERP, HR systems). 

• Compensation Plan Administration 

• Assist in implementing and maintaining incentive compensation plans. 

• Support monthly/quarterly commission runs and payout processes. 

• Generate and distribute compensation reports and dashboards. 

• User Support & Training 

• Act as primary point of contact for end-user inquiries and troubleshooting. 

• Provide training and documentation for business users on system functionality. 

• Continuous Improvement 

• Identify opportunities to optimize processes and system performance. 

• Collaborate with IT and business teams on enhancements and new functionalities. 

Qualifications 

• Education: Bachelor’s degree in Information Technology, Business, Finance, or related field. 

• Experience:  

• 1 year of experience supporting Oracle SPM (SPM Commissions) or similar incentive compensation systems. 

• Strong understanding of sales compensation processes and data flows. 

• Technical Skills:  

• Proficiency in Oracle SPM configuration and troubleshooting. 

• Familiarity with SQL, data analysis, and reporting tools. 

• Experience with integration between Oracle SPM and CRM/ERP systems. 

• Soft Skills:  

• Strong analytical and problem-solving abilities. 

• Excellent communication and stakeholder management skills. 

• Ability to work independently and in a team environment. 

Preferred Qualifications 

• Experience with Oracle SPM Commissions cloud environment. 

• Knowledge of incentive compensation best practices. 

• Exposure to Agile methodology and project management tools. 

 

Experience Level

Mid Level