Order to Cash Operations Analyst

Order to Cash Operations Analyst

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
About Accenture
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What would you do? You will be part of order to cash vertical with customer master data base set up in SAP, which requires expertise of contract review for relevant information for customer master data set up and 3rd Party invoice upload portal (i.e Ariba, Coupa portal uploads). Role overview The Senior Billing Analyst will be responsible for reviewing client contracts and setting up billing in the system in accordance with contractual rates and timelines. In addition to managing assigned customer master date queue for set up, Getpaid review, queue management, invoice upload and team coordination and support billing team for accurate contract assignment. What you bring: Key Responsibilities • Contract Review & Billing Setup: o Review client contracts thoroughly to identify billing requirements, rates, and timelines. o Configure billing schedules and line items in ERP systems (Oracle/SAP) as per contractual terms. • Peer Review & Quality Assurance: o Conduct peer reviews of billing work completed by assigned team members. o Perform quality analysis to ensure accuracy, compliance, and adherence to process standards. o Provide constructive fee
What are we looking for? •• Strong knowledge of Order to Cash / Billing Processing workflows • Proficiency in ERP systems (Oracle Sub ledger, SAP preferred) • Experience in peer review, quality assurance, and root cause analysis • Strong analytical and problem solving skills • Excellent communication and stakeholder management abilities • Coaching and mentoring skills to guide junior resources • Advanced Excel skills and ability to generate data insights
Roles and Responsibilities: •Role overview The Senior Billing Analyst will be responsible for reviewing client contracts and setting up billing in the system in accordance with contractual rates and timelines. In addition to managing assigned customer master date queue for set up, Getpaid review, queue management, invoice upload and team coordination and support billing team for accurate contract assignment. What you bring: Key Responsibilities • Contract Review & Billing Setup: o Review client contracts thoroughly to identify billing requirements, rates, and timelines. o Configure billing schedules and line items in ERP systems (Oracle/SAP) as per contractual terms. • Peer Review & Quality Assurance: o Conduct peer reviews of billing work completed by assigned team members. o Perform quality analysis to ensure accuracy, compliance, and adherence to process standards. o Provide constructive feedback and guidance to improve team performance. • Root Cause Analysis & Preventive Measures: o Investigate errors made by assigned Contract Analysts (CAs) and provide detailed root cause analysis. o Implement preventive methods to avoid repeated errors and strengthen process reliability. o Document corrective actions and share learnings with the team. • Coaching & Team Development: o Coach resources by providing constructive feedback, encouragement, and support. o Foster a culture of accountability, continuous learning, and process excellence. • Billing Metrics & Revenue Assurance: o Monitor and manage billing metrics effectively to ensure compliance with organizational standards. o Sustain quality by generating accurate invoices on the first attempt, minimizing rework and disputes. o Apply corrective measures (credit/rebill) within the same month to prevent revenue leakage. • Query Resolution & Communication: o Work with global clients (US, UK, and other regions), ensuring alignment with contractual obligations and customer expectations. o Provide clear, detailed responses to billing queries raised internally or by end customers. o Maintain professional communication to ensure customer satisfaction and trust. • Data Management & Insights: o Utilize Excel for billing data management, reporting, and reconciliation. o Generate insights from data to support decision making and process improvements. • Timelines & Flexibility: o Work effectively under strict timelines, ensuring deliverables are met without compromising quality. o Demonstrate flexibility to adapt to dynamic business requirements and evolving priorities.